Sunday, July 29, 2012

Use Lead Generation That Does Small Research On The Side



Business software is no stranger to research and getting information. However, that need for research and data extends all the way down to lead generation and marketing. Whether you're outsourcing the process or have your own marketers, you should never put your salespeople at risk with unverified facts.

Companies like yours should be the first to know how harmful sketchy information can be. Why would your salespeople insist on a lead generation campaign if they had all the information they need to succeed in selling your software?

Now, take a look at HR software. Whether it's in assisting the department itself or assisting recruitment managers, this is one process where companies need as many details on a candidate as possible. In fact, it's supposed to actually help both parties save the more tedious trouble of writing and storing resumes, employee records, and at times paper payroll. If these factors aren't considered when generating HR leads, then there's no point in even selling the software at all.

So the next time you want a campaign, here's a small list of things your lead generator should consider researching:

    Unlikely target markets - Your current or past customers make for a really good example. Software doesn't stay effective for long. Asides from mere glitches and bugs, good software companies are all about implementing effective innovation. If you have a new and improved version of your software, who should be the first to know asides from your past clients? On the other hand, you also need to be sure that this is something these clients want. This is where a bit of research can go a long way. Make sure your lead generators are capable of aligning the interest of your prospect with the new features you've added before marking them as qualified B2B leads.

    Indirectly affected parties - As stated before, HR software affects more than your target market. Asides from job applicants, it can also affect your prospect's current employees. You don't need to market to them directly but still do need to research the effects of your software on them. You cannot prevent the domino effect they will have on your B2B customer's experience. Be it your current clients or unfamiliar prospects, get your marketers to check how HR software is being used in their companies. Are employees having trouble punching in or punching out? Are applicants finding it difficult to navigate an online form? Is there even an excessive dependence on the software itself and not enough realization on the prospect's part that technology isn't the ultimate substitute?

    Business size and industry - Business size implies a set number of employees, a factor obviously considered when marketing HR software. While knowing the size is already a given requirement in software lead generation, go a bit beyond that and see if it has ties to its industry. What's the point of this? Culture. What a business engages in and how many employees it has will inevitably produce a particular work culture. Culture will obviously impact their views towards HR software and their need for it.

You still shouldn't ignore the usual factors to consider when qualifying sales leads (decision maker's name, budget etc) but these might not always be enough to say if that prospect will make for a satisfied customer. Make sure your lead generators are willing to do a bit of research on the side for their lead generation campaigns so as to find out just a bit more!

Thursday, July 26, 2012

Telemarketing - Why They Can Take "No"



Getting a "no" is one of the common fears people have about telemarketing. But in turn, many telemarketers say that getting one isn't such a big deal. Rejection is a natural part of their work experience.

Yet why is it that they can stay so positive? Can any group of people (or even a single person) be that optimistic? Well if you really want to be realistic, there are good reasons for why a single rejection isn't enough to discourage telemarketing. More than that, it should give you reason not be discouraged either.

Reason #1: They CAN try again.

If optimism comes off as unrealistic, well so does the pessimistic image of telemarketers always hearing a phone slam. Telemarketing can be a little more complicated than that (especially when it's part of a larger B2B marketing effort). Not every "no" is absolute. It could be a "No, not right now" or "No, we can't afford it". The trick is to see if they're open for follow-ups. Do they respond positively to questions like "When is a better time to call?" And even then, the certainty of rejection hasn't reached the level of absolute.

Reason #2: They did their best

Contrary to what cynics might say, this is where you really get to measure the capability of telemarketers. Good telemarketers know more than just how to talk over the phone. They know the purpose of the conversation and have a grasp of how it relates to a larger sales process. They're aware of the typical dos and donts when talking with a business prospect. Finally, they're also capable of integrating new skills and using alternative means of getting a message across. If they've shown themselves capable of all this (and maybe even more), then you'll at least know that the rejection was due to factors on the prospect's part and not on theirs.

Reason #3: They have more opportunities

A professional telemarketing company has more than just a bunch of telephones and people standing by them in their cubicles. They need numbers to call for one thing and no, they obviously don't consult merely a phone book when they're calling. They have their own large contact database that they use to store information on prospects. And not only that, they have data analysts who make sure this information is legal for them to contact and even narrow their selections down for accurate targeting. Finally, these series of numbers represent the shots they have. These are actual chances to make successful calls. And given the effort they're supposed to exert (as explained in Reason #2), what you have is both quality and quantity. Even if they get a "no", there'll be plenty of other calls that can give them a "yes".

So as you can see, even if a telemarketer can come off as too optimistic, they're not as unrealistic as some people say. They take measures to minimize the chances of rejection and have plenty of things to see on the bright side. They know there's more to a simple "no"; they have the skills to avoid always getting them; and their database offers them as many opportunities to succeed. Blind optimism isn't their only reason for why they can take a "no".

Top 7 Ways to Promote Your Local Business

Common ways to advertise include the newspaper, the yellow pages, billboards, direct mail, radio, and TV. The Internet offers the ability to advertise on other websites. Examples include your local chamber of commerce, the local newspaper, and other local websites that might be seeing a lot of traffic. Still more Internet options are pay per click advertising which can include text, image, and video ads. There's also email marketing and search optimization of your website.

For many businesses advertising is one of those many things that has to be done but is not given a lot of attention. It's understandable because often times businesses, especially small ones have so many different things to handle. The business owner can't be an expert in everything. So they agree with whatever advertising comes along. They do what everyone else is doing. They don't put much thought into it.

Businesses often look at their competition and do what they do. If their closest competitor advertises in the newspaper they do it too. If their competitor is on the radio they better do that too.

But how much thought is given to what works? A lot of money is spent on advertising. It's a large part of many businesses budgets. But the return on investment is often unknown. Part of the reason is simply that it's difficult to track some forms of advertising. Especially when multiple forms of advertising are in use at the same time. If a customer hears your ad on the radio 20 times and sees your newspaper ad 10 times even they don't know which advertising media was responsible for acquiring their business.

Let's go through 7 ways to promote a local business. I'll make the assumption that the business is seeking customers who are local. This means the customers are physically located within about 50 miles of the business. Most businesses fall into this category.

1. Newspaper

Your local newspaper offers many options with a wide range of prices. Newspapers are still very popular. Many people still read newspapers and will see your ads. This can be a quick and effective method to bring in new leads and customers.

2. Yellow pages

The yellow pages are still being used, but because of the Internet, the hard copy form is not as popular as it once was. The yellow pages are online too. You can have your business listed in both the online and offline versions of the yellow pages. The online version is one of the many online business directories that exist. You can have your business listed in it for free or you can pay for a more detailed listing with added features. My recommendation about yellow pages is to use the free listing.

3. Radio and TV

Radio and TV are certainly effective but usually more expensive than other options. When you think of radio and TV you think of branding your business. Using repetition to get your business branded in the minds of people. But this can be expensive because it takes a lot of repetition to brand a business. You can still use TV and radio to advertise in a more direct response method rather than trying to do branding. This would be more effective and efficient. For example, rather than just trying to get people to remember your business name so that they hopefully do business with you at some point in the future, have your ads directly ask for action. Ask them to call or visit and give them an incentive to do so.

4. Direct mail

Using direct mail is sometimes thought to be outdated. The Internet is the new way to advertise right? Actually direct mail is as good as it ever was. It may be even better now since fewer people are using it because of the Internet. Using direct mail in the right way can be extremely effective. The key is to mail to the people most likely to respond and to have your mail express a clear offer with a clear call to action.

5. Networking and referrals

One of the most powerful ways to acquire a new customer is through a referral. Referrals can be guaranteed sales. They pass trust to you from the person referring you. Local business networking groups are an excellent way to get referrals. Certainly friends and relatives are good examples of people who can refer your business to their friends. Events held by your local chamber of commerce are loose networking events that can result in referrals for business. Don't underestimate referral networking if you are looking for local customers.

6. Your Own Website and Online Directories

The Internet is another way to generate leads and customers. You don't need a website because you can still have your business listed in online directories. Some of these directories include the yellow pages, the Google business directory (Google Places), the Yahoo business directory, the Bing business directory, Merchant Circle, Yelp, Four Square, City Pages, and more. There are hundreds of online directories. It's wise to seek out directories that are relevant to your business. For example there are directories for women's health so if your business is a women's hair salon you could be listed there.

I mentioned that you don't need a website, but it's better to have one. A website strengthens your online presence and helps your other business listings rank higher in search results. It makes it easier for people to find your business when searching online. In most cases people expect businesses to have a website. It's a sign of professionalism to have a website.

7. Pay per Click Advertising

Pay per Click advertising involves setting up ads that show online, that when clicked on, bring a visitor to your website. For local businesses seeking local customers Pay per Click advertising is challenging. It also has its advantages. If set up correctly you can use it to target a geographical area. That's great for a local business! Your ads can be shown any time of day. You can put limits to how much you want to spend per click and per day. You can turn your ads on and off at any time. You can target people who are searching using specific search terms. You can get people who are ready to buy from you to come to your website! That's very powerful.

The challenge with Pay per Click advertising for local businesses is that it's difficult to get much activity. Especially if your local area has a low population. Part of making Pay per Click advertising work is testing. It's hard to test and make good decisions when you don't have much data to base those decisions on. However, if you can manage to organize your ads so that you're getting good leads that result in customers you'll have a great asset.

What you really need to know.

No matter what form of advertising you use there are a few things you must know. Your advertising won't work and will be a waste of time and money if you don't follow these tips.

1. You must aim your advertising at the right people. Aim it at your potential customers. Choosing the right advertising media helps.

2. You must catch the attention of those people you are advertising to.

3. Your advertising must include a call to action and a reason that someone should act.

4. Your advertising should not be confusing to its audience. It should be simple to understand.

5. Your advertising should not be the same as everyone else's. It should stand out and be different.


Thursday, July 19, 2012

Do You Make These 6 Mistakes In Your Emails?

With the average response rate for most email campaigns well below even the 1% mark, you can be forgiven for thinking email marketing doesn't work.

It does. Just not the way most people teach it.

In any one month I'm involved in creating email campaigns that reach more than 500,000 subscribers for my private clients, so I keep a close eye on what makes emails most effective.

Here are my top 6 takeaways:

    Don't make your email one size fits all. Pushing out the exact same email to your list is a surefire way for your emails to get deleted. Most department stores cater to the woman shopper. If you're a guy and you show up in Macy's they're not going to direct you straight to the Clarin's make up counter. Yet more than 75% of companies who market online do exactly this.

    Don't skip A/B testing with your email marketing. Email is the perfect media to do some immediate A/B split testing with because the results are immediate. Every time you want to send out an email, try split testing a different format, or different headline to see which ones pull better. One big takeaway that I found that applies to my clients email marketing is that pretty emails don't pull nearly as well as simple, text based emails. Lesson learned.

    Don't ignore your opt-outs. Many people gnash their teeth about people unsubscribing from their list, but here's a different way to look at it. The objective of your email marketing is to develop a highly responsive list. Small lists can be highly responsive just as mega lists of 20,000 people or more can be highly unresponsive. When people opt-out, take notice, but be thankful. You only want people who want to hear from you on your list. But, if they're opting out in droves you may need to take a deeper look. Perhaps you're targeting the wrong people, or your message may need tweaking.

    Keep your emails simple. Don't ask too much of the reader. Make your message engaging and direct (not long winded and wordy). Give them simple instructions to follow. Be genuine, write person to person (large corporate to person). They're taking time out of their busy day to read what you wrote.

Make it worth their while.

    Don't be a pest. Your success as a marketer depends on two things - your ability to attract new clients and your ability to keep them. Building a real, long term relationship with the people on your list is key. Just because email is a free media doesn't mean you should be sending out multiple emails a day, or wasting their time with poorly worded ones.

Be selective about what you choose to write to them about. Get your emails proof read.

    Optimize your emails for mobile. Recent research from Pew and Nielsen shows that more 75% of all smart phone users are checking their email on their phones. Use your email analytics to discover how many mobile users you have and always consider mobile devices when building your emails. For example remember that people click with their fingers not the mouse, so make any links or call to action buttons large, and don't put tiny links together.


Wednesday, July 11, 2012

Refreshing Your Brain During Lead Generation Work



In the process of your lead generation campaign, there will be times when your mind seems so tired that you just cannot move at all. That can have an adverse effect on your performance in generating sales leads. You need to take time to take care of our brains, since a refreshed mind will be able to do more work faster, and accomplish more in the end. And you can do that even in the middle of your work. There are several things that you can do in order to divert your mind from the stress in front. You will be ready for the grueling task of calling prospects on the phone or replying to emails after you are done.

1. Get a good chair - movement is everything at work. If you have a chair that can help you be more comfortable, as well as aid you in movement, then you should give this a try.

2. Never multitask - you might scoff at it, but it is one of the main causes of car accidents. This is the same thing with your lead generation campaign. This can be more evident when telemarketing is used in communication, since this requires greater concentration.

3. Engage your senses - when you use only a few of your senses during work, your body tends to go to sleep. You can energize it by engaging all your senses through movement, music, or even aromatherapy.

4. Make only a few major decisions - decision overload will simply overwhelm you. It is best that you concentrate on the bigger issues, so that you will make fewer mistakes.

5. Take a break every twenty minutes - it does not have to be a very long one. You could just do a quick stop of whatever you're doing and think of something else. That will help your mind focus better when you get back to getting qualified B2B sales leads.

6. Work according to your peak rhythms - are you at your best during the morning or in the afternoon? Knowing these will help you plan on when to perform the more important work. Remember to schedule your main work during the time you perform best.

7. Rest for ten minutes every ninety minutes of working - for ninety minutes, you will be at your best. After that, you naturally get stressed. Use this time to rest and recharge. Do something else, look at something else, even go somewhere else to help you relax.

8. Take a quick nap - sleep is refreshing, and a short, fifteen-minute break can help you stay focused and at your best once you get back to your lead generation work.

9. Experience the beauty of nature (even fake ones) - letting yourself be one with nature can help you become more effective when you get back. Even if it is just for a few minutes, seeing the clouds float by or hear birds singing can help your mind.

10. Take a real vacation - basically speaking, totally unplug. This is a major refresher for you. It is not bad, really, it can actually get you up and running again when you return.

Simple tips, that is true, but all of them can have a huge impact on lead generation campaign and you.

Saturday, July 7, 2012

Lead Generation Tactics



Very few businesses can survive within today's business world without an effective and on-going lead generation and appointment setting strategy. Today's business is all about increasing the customer base and maintaining contact with already existing customers. Over the years there have been numerous cost-efficient ways of targeting a specific client base and contacting those who may be of interest of your business. Below are some of the most popular and most common ways of increasing a customer base within a short period of time.

Direct Mail
Unlike other, broader, methods of advertising which may target everyone within a geographic area, Direct Mail campaigns are intended to arrive on the doorstep of only those who are already known to be interested in the products and services.

By reviewing basic information of each resident within a certain area, such as their age, gender, buying habits, and income level, Direct Mail campaigns are able to single out those customers who are considered to be great candidates for the products and services of the business in question. Mailing lists of people who meet a certain criteria can usually be purchased from direct mail companies, organisations, or other brokers who earn their money by collecting and sharing demographic data. However, the least expensive, and often most effective, way to develop an appropriate mailing list is by holding a giveaway contest. Those who chose to submit their mailing address on the entry form are obviously interested in winning that particular product or service thus could be considered as a potential customer.

Advertising (TV, Radio, and Newspapers)
Consulting with local media outlets is actually a very enlightening process. And though a business owner may not always see the overall picture, an advertising rep from a local radio or television station will and is therefore able to help design and implement a successful and pinpointed campaign.

Businesses which are on a small budget can enter the local ad market by placing small, yet direct ads in local newspapers. Alternatively, a business could use press releases to promote their services. For example, a restaurant may use a press release to promote their new menu, whereas a carwash could use press releases to promote any sales or special deals.

Telemarketing
Telemarketing refers to a method in which a sales executive solicits prospective customer to buy specific goods or services. Despite a bad reputation, telesales are one of the quickest ways to contact a targeted audience in order to increase a customer base. Not only is Lead Generation telemarketing the most interactive way of drawing in prospective customers, by calling the potential customers directly the operative is enabled to maximise each call as well as capture relevant data and set precise dates for follow up calls - making telesales one of the most direct ways to increase a customer base.

Referral program
Referral programs enable existing customers to be rewarded for bringing in new customers. Referral rewards may often come in the form of free gifts, discounts, or invitations to special events. Many already existing customers will have family members, friends, and co-workers who require the same products and services. A referral program often results in customers promoting the company in order to receive the reward, making referral a natural process of growing the customer base by using the existing customers as a word-of-mouth advertisement.


Thursday, July 5, 2012

What Is Telemarketing?

Telemarketing, also known as telesales and inside sales, refers to the method of direct marketing in which a salesperson solicits a prospective customer to buy a specific good or service. Modern telemarketing may include a recorded sales pitch which was specially programmed to be played over the phone via automatic dialling.

Telemarketing can be divided into two major categories: Business-to-business and business-to-customer. Within these categories, there are a number of different subcategories, including:

Lead generation - utilised in order to gather of information and contacts.
Sales - utilised in order to sell a particular product or service.
Inbound - utilisedas a means of receiving incoming orders and requests for additional information. Demand for these call-centres is generally created by advertising, publicity, or the efforts of the outside sales people in the field.
Outbound - utilised for the purpose of proactive marketing in which prospective as well as pre-existing customers are contacted directly.

Over the years telemarketing has garnered a rather negative reputation and is viewed as an annoyance by many. Telemarketing has been associated with a number of scams and frauds such as pyramid schemes and the selling of services and products at deceptively overpriced values. As telemarketing phone calls often occur during unappreciated times, such as dinner hours, early in the morning, or late in the evening, they are often considered as annoying. Another relative side-effect of 'nuisance' due to telemarketing is that it often prompts some people to only answer calls from numbers which they recognise, preventing other important calls such as emergency calls or calls from public pay-phones from coming through. In some countries, marketing telephone companies may even participate in an action called telephone slamming. This term refers to the practice of switching a customer's phone service without their knowledge or authorisation.

Despite gaining a rather bad reputation, telemarketing is still considered to be one of the best marketing solutions available. There are currently numerous companies who specialise in lead generation- as well as providing a high standard telesales service. Telemarketing may be suitable for anyone who is looking to sell goods or services, or any business who is interested in increasing their customer field quickly and moderately. The telemarketing market has increased incredibly over the years and with improved technology on their side they are now able to target a specific customer base, rather than cold dialling numerous numbers who may not be interested in their service; thus not only saving a whole load of time, they also avoid bothering those who definitely won't be interested in their services. Overall, modern telemarketing is able to pin-point their customer base and by using specially tried and tested models telemarketers are now able to generate hot leads with companies who are specifically interested in working with their clients, this is done through a specific telemarketing approach called Lead generation.


Monday, July 2, 2012

Good Dentist Marketing Provides Many Advantages



Dental work is something that all people will have to face throughout their lifetimes. Dentistry is the branch of medicine that encompasses the oral cavity, and the treatments and prevention of the diseases that afflict it. Dentists are the doctors who perform this type of medicine and they are highly specialized medical professionals, so dentist marketing can be quite a competitive field.

The dentistry market is competitive and dentists who wish to see their practices succeed and prosper must market themselves to attract new customers and extend their reach into the market. Those businesses and practices who do not place a focus on advertising often find themselves struggling to gain new customers and keep those that they already have. Dental offices and practices are no exception to this and they too must market themselves effective in order to prosper.

The amount of money that businesses can spend on their campaigns depends largely on their overall goals as well as their pocketbooks. The most effective campaigns combine different elements and mixes, which helps ensure the most people possible are reached. Unlike dentistry, not all businesses have the advantage of offering a service that is nearly universally needed.

Dentistry is a large field, and within it there are focuses and specialties which dentists can center on. These specialties include oral pathology, oral surgery, pediatric dentistry, general dentistry, and orthodontics. Each separate focus requires its own mix of marketing elements in order to be the most effective and in order to target the proper consumer base.

Print advertising is among the most commonly used form of advert that a business can utilize. Print advertising campaigns include such things as magazine spreads as well as newspaper ads and classifieds. Ads of this type can be used by all sorts of business to deliver nearly any type of message to their target market, they simply have to select those publications that best reach their intended customers.

TV and radio ads are likely the most well represented and popular in the advertising industry. Campaigns in this media realm have the ability to reach a huge amount of people in the shortest amount of time. Because of these things, however, TV and radio campaigns are among the highest in cost and so many businesses cannot afford to maintain their ads in this arena for an extended period of time.

Online advertising is most definitely the rising star of the advertising and marketing worlds. Due to its low cost and broad reaching ability, online promoting is becoming a very attractive advertising option for a huge array of different businesses. Dentistry practices who do not see the need to have an online presence will suffer losses, there is no way around it.

For dentistry practices, selecting the proper dentist marketing mix is crucial to advertising themselves effectively and within their set budget. By choosing the most effective campaigns for their business, dentistry professionals can help their practices stand out amongst the competition. It also helps them better target those that would visit their offices.